Support

Getting help at Novig Casino should feel as smooth as placing your next prediction. Whether you're new to the platform or a seasoned player, the support team is ready to assist with everything from account questions to gameplay guidance.

Real-Time Help When You Need It Most

The live chat feature puts you in direct contact with knowledgeable support representatives who understand the unique aspects of Novig's social prediction market. This instant messaging system typically connects you with an agent within minutes, making it perfect for urgent account issues or quick gameplay questions.

Chat support proves especially valuable when you're dealing with time-sensitive situations like deposit processing or understanding how your Novig Coins and Novig Cash work together. The team can walk you through the mobile app's features in real-time, ensuring you never miss out on making your predictions.

Email Support for Detailed Assistance

For more complex inquiries or when you prefer written documentation of your support interaction, reach out via email at support@novig.co. This channel works best for account verification questions, detailed transaction histories, or technical issues that might require screenshots or additional documentation.

Email responses typically arrive within 24 hours, though many players report faster turnaround times during business hours. The support team provides comprehensive answers that address not just your immediate concern, but also related topics that might help prevent future questions.

Self-Service Resources That Save Time

Before reaching out to support, many players find answers in Novig's built-in help resources within the mobile app. These cover common topics like understanding the difference between Novig Coins and Novig Cash, navigating the 1x playthrough requirements, and maximizing your daily login bonuses.

The FAQ section addresses frequent questions about the welcome offer of 1,000 Novig Coins plus 5 Novig Cash, payment processing with Visa, MasterCard, and Trustly, and how the social prediction market operates across the seven available states.

Support Team Expertise You Can Count On

Novig's support representatives receive specialized training on the platform's unique dual-currency system and social sportsbook model. They understand that this isn't a traditional casino experience, so they're equipped to explain how prediction markets work, clarify bonus terms, and help optimize your gameplay strategy.

The team stays current on all promotional offers, from referral bonuses to monthly challenges, ensuring they can provide accurate information about current campaigns and help you make the most of available opportunities.

Mobile-First Support Experience

Since Novig operates exclusively through its mobile app, the support team specializes in mobile-specific guidance. They can troubleshoot app performance issues, guide you through iOS and Android-specific features, and help optimize your mobile gaming experience.

Whether you're using an iPhone or Android device, support representatives understand the nuances of mobile gameplay and can provide platform-specific solutions that work seamlessly with your device.

Getting help at Novig Casino means connecting with a team that truly understands your experience as a social prediction market player. From quick chat responses to detailed email assistance, support is designed to keep you focused on what matters most – making winning predictions and enjoying your gameplay.